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Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

........................................................................................................................................

How do I know my details are secure when shopping online?

Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.

The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.

Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

How do I know if my payment has gone through when purchasing online?

When you pay for your online order you will be sent to either a successful payment page, which will notify you that your payment has gone through, or a failed payment page advising you of the step you will need to take and/or the reason why your payment failed. You may also receive a confirmation email from the Sage Pay system which confirms the status of your transaction or this may come from the website directly.

If you are in doubt about the status of your order or have any questions about your payment, please contact US.


CONTACT US:
e-mail:    info@amberparadise.com
tel.: 01487 506287
Our adress: AMBER PARADISE
End House, Field Road
RAMSEY
PE26 1JH, UK
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